We offer several delivery options, including:  

• Standard Delivery
• Next-day Delivery
• Named-day Delivery
• Click and collect (only to our shops)

Our delivery options have different timescales, so you can choose the option best suited to your needs.  

• Standard Delivery: Arrives in 2-3 business days to most of mainland UK. Deliveries to the Scottish Highlands, Islands, Northern Ireland and other remote areas may take 4-10 working days.
• Next-day Delivery: Only available to specific areas of mainland UK only. Orders must be placed before 4PM, Monday to Friday.
• Named-day Delivery: Choose a delivery day that suits you best.
• Click and collect: Please allow up to 6 working days for collection. Your order will be kept for up to one month.  

Timescales:
Delivery timescales will be provided on all confirmation emails. Our delivery window is between 7AM and 9PM – unfortunately, we do not offer specific delivery time slots at this time.  

Delays:
During busy periods or severe weather conditions, delivery times may be affected. If this happens, we’ll email you to let you know about any changes to your estimated delivery.  

Please note:
We do not offer Next or Named-Day Delivery to the Scottish Highlands, Islands, and Northern Ireland.  

We are unable to offer Next and Named-day Delivery options to the following postcodes: AB10-56, BT, DD6-11, EH35-46, FK18-21, HS, IM, IV, KA27-28, KW, KY9-16, PA20-80, PH5-50, PO30-41, TD1-14, TR21-25, ZE.

Orders placed online can take up to 30 minutes to appear on your account. They are sent to our warehouse within an hour, providing all checks have been passed.  

Next-day orders are dispatched the same evening (if the order was placed before 4PM). Standard orders are dispatched the next working day.

• When you order 24 bottles or more, you’ll receive free standard delivery.
• Next and Named-day delivery is £9.99.
• Unlimited members get free Next-day delivery.  

Please note: Free gifts (such as wine racks) do not count towards the 24 bottles.

Absolutely. You can track your order as soon as it’s dispatched.  

Tracking updates are provided by email, text, or via the Yodel app, depending on the contact details you provided at checkout.

Once dispatched, you’ll receive a tracking number starting with “JD”. Use this, along with your delivery postcode, on the Yodel Tracking Delivery page to view:  

• Tracking updates and delivery information
• Options to update delivery instructions
• Nominate a preferred neighbour
• Reschedule your delivery  

Please note: For storage wine deliveries, please refer to the Storage Wine information section.

If there’s a problem with your delivery, we’re here to help.  

Lost, delayed or damaged packages:

• Contact us directly via phone, email or webchat. Our team will advise you, arrange a replacement or escalate the issue to our Delivery Management Team.  

Missed deliveries:

• You can reschedule deliveries following the tracking link on the Yodel app.
• If you are having trouble rescheduling, contact our Customer Services team.

Before placing your order, please note that some delivery restrictions apply based on region and product type.  

Where we deliver:

• We deliver to most of the UK, including the Scottish Islands, Isle of Man, Isle of Wight and the Isles of Scilly.
• Unfortunately, we do not currently deliver to the Channel Islands or the Republic of Ireland.  

Product restrictions:

• Food hampers are only delivered to mainland UK and dispatched Monday to Thursday.
• Due to local regulations, we cannot deliver food hampers or gift-boxed items to Northern Ireland.
• Due to age-restriction laws, we are unable to deliver to PO Boxes or Hospitals.

We want to ensure your wine is delivered safely. To do this, we:  

• Pack fragile items using bottle dividers and sturdy packaging to minimise breakage.
• Use outer boxes designed with strong structural integrity to ensure safe transit.  

We continually review and improve our packaging to maintain the highest standards and improve our methods wherever needed.

We have a no-quibble guarantee, which means if you need to return a wine, we’re here to help.  

Here’s what to know:

• Contact our Customer Service team – they will arrange a collection for you.
• Collections usually take place within 48 hours of the request.
• Please note, collections are Monday-Friday only – we do not do weekend pickups.
• If you experience any issues with your return collection, please contact us directly.

How do you contact us?  

If you have a problem and need to speak to a member of our team, you can:  

Call us: 03330 148 168  

Email us: customerservice@laithwaites.co.uk    

For more information, visit our Returns page.