DELIVERY AND RETURNS

We offer several delivery options, including:  

Standard delivery

Your order will be delivered in 2-3 days. Deliveries are between 7am - 9pm. During busy times delivery may take a little longer & split deliveries could be more likely. Applicable delivery times will be advised on the web site when you place an online order. Delivery to the Scottish Highlands, some other areas of Scotland, Northern Ireland and offshore islands may take a few extra days.

Named and Next working day delivery

Named day (Monday to Saturday) and Next working day delivery is charged at £9.99 per address, regardless of how many cases are being sent. We can deliver on the next working day if you order before 4pm on a weekday (or on Saturday if you order before 4pm on Friday).

Please note: While we always aim to provide you with the best possible service, we may need to disable these services at times when capacity is not available.

Unlimited delivery

Unlimited is a membership programme that gives you unlimited delivery on any volume of bottles in the UK (excluding Channel Islands and BFPO addresses) for an annual membership fee. 

Our delivery options have different timescales, so you can choose the option best suited to your needs.  

• Standard Delivery: Arrives in 2-3 business days to most of mainland UK. Deliveries to the Scottish Highlands, Islands, Northern Ireland and other remote areas may take 4-10 working days.
• Next-day Delivery: Only available to specific areas of mainland UK only. Orders must be placed before 4PM, Monday to Friday.
• Named-day Delivery: Choose a delivery day that suits you best.
• Click and collect: Please allow up to 6 working days for collection. Your order will be kept for up to one month.  

Timescales:
Delivery timescales will be provided on all confirmation emails. Our delivery window is between 7AM and 9PM – unfortunately, we do not offer specific delivery time slots at this time.  

Delays:
During busy periods or severe weather conditions, delivery times may be affected. If this happens, we’ll email you to let you know about any changes to your estimated delivery.  

Please note:
We do not offer Next or Named-Day Delivery to the Scottish Highlands, Islands, and Northern Ireland.  

We are unable to offer Next and Named-day Delivery options to the following postcodes: AB10-56, BT, DD6-11, EH35-46, FK18-21, HS, IM, IV, KA27-28, KW, KY9-16, PA20-80, PH5-50, PO30-41, TD1-14, TR21-25, ZE.

Click & Collect is available via our stores.

When you place an order on the website, if your delivery address is within 30 minutes travelling time of one of our stores or concession stands, you will have the option to request that we deliver your wine to that store for you to collect.

• The store will contact you when your order is ready to pick up.
• Your order will be kept for upto a month, if your order is not collected it will be refunded.
• There is no delivery charge for Click and Collect orders to our stores.
• Please allow up to 6 working days for collection.
• If you would like a more accurate delivery date please contact your local store directly.

We also provide a Call and Collect service - please contact your local Laithwaites store by phone or email to arrange an order for collection at your convenience.

Please note: Click and Collect service via our stores is subject to availability. While we always aim to provide you with the best possible service, we may need to disable these services at times when capacity is not available.

• Free standard delivery when you order 12 bottles or more
• Standard delivery for less than 12 bottles is £7.99
• Next and Named-day delivery is £9.99.
• Unlimited members get free Next-day delivery.  

Please note: Free gifts (such as wine racks) do not count towards the 12 bottles.

Orders placed online can take up to 30 minutes to appear on your account. They are sent to our warehouse within an hour, providing all checks have been passed.  

Next-day orders are dispatched the same evening (if the order was placed before 4PM). Standard orders are dispatched the next working day.

Absolutely. You can track your order as soon as it’s dispatched.  

Tracking updates are provided by email, text, or via the Yodel app, depending on the contact details you provided at checkout.

Once dispatched, you’ll receive a tracking number starting with “JD”. Use this, along with your delivery postcode, on the Yodel Tracking Delivery page to view:  

• Tracking updates and delivery information
• Options to update delivery instructions
• Nominate a preferred neighbour
• Reschedule your delivery  

Please note: For storage wine deliveries, please refer to the Storage Wine information section.

If there’s a problem with your delivery, we’re here to help.  

Lost, delayed or damaged packages:

• Contact us directly via phone, email or webchat. Our team will advise you, arrange a replacement or escalate the issue to our Delivery Management Team.  

Missed deliveries:

• You can reschedule deliveries following the tracking link on the Yodel app.
• If you are having trouble rescheduling, contact our Customer Services team.

Before placing your order, please note that some delivery restrictions apply based on region and product type.  

Where we deliver:

• We deliver to most of the UK, including the Scottish Islands, Isle of Man, Isle of Wight and the Isles of Scilly.
• Unfortunately, we do not currently deliver to the Channel Islands or the Republic of Ireland.  
• We also cannot offer Named day or Next working day service for delivery to the Highlands, some other areas of Scotland, islands and Northern Ireland. The following post codes do not have the option of Next working day or Named day delivery: AB10-56, BT, DD6-11, EH35-46, FK18-21, HS, IM, IV, KA27-28, KW, KY9-16, PA20-80, PH5-50, PO30-41, TD1-14, TR21-25, ZE.

Product restrictions:

• Food hampers are only delivered to mainland UK and dispatched Monday to Thursday.
• Due to local regulations, we cannot deliver food hampers or gift-boxed items to Northern Ireland.
• Due to age-restriction laws, we are unable to deliver to PO Boxes or Hospitals.

We want to ensure your wine is delivered safely. To do this, we:  

• Pack fragile items using bottle dividers and sturdy packaging to minimise breakage.
• Use outer boxes designed with strong structural integrity to ensure safe transit.  

We continually review and improve our packaging to maintain the highest standards and improve our methods wherever needed.

We confidently guarantee every bottle we sell: if a wine fails to satisfy, for whatever reason, we'll arrange to collect it and refund you or replace the wine. We understand it can be tricky to order wine just by a description; which is why we have our 100% guarantee. If you aren't happy with a bottle don't pay for it, just contact us to let us know.

We have a no-quibble guarantee, which means if you need to return a wine, we’re here to help.  

Here’s what to know:

• Contact our Customer Service team – they will arrange a collection for you.
• Collections usually take place within 48 hours of the request.
• Please note, collections are Monday-Friday only – we do not do weekend pickups.
• If you experience any issues with your return collection, please contact us directly.
• If you bought it in store, simply pop back to the shop with your bottle.

How do you contact us?  

If you have a problem and need to speak to a member of our team, you can:  

Call us: 03330 148 168  

Email us: customerservice@laithwaites.co.uk    

For more information, visit our Returns page.

Ideally, we ask that returns are made within 30 days – but, we understand that sometimes it takes a little longer to discover if something’s not quite right, especially with taste or quality. So, if it’s been a little bit longer, and it’s before the wines drink by date, then get in touch with us and we’ll do our best to help.

Unlike other retailers, we don’t put a price on your peace of mind. If you’re not happy with the quality of a Laithwaites wine, give us a call and we’ll sort it. That’s our no-quibble guarantee.

Nope! No returns cost here. Just call us with the collection address and we’ll arrange a courier to pick it up, free of charge.

Once your case is scanned and collected, we’ll process your refund within 3-5 working days.

We’re all about keeping things simple – which means you don’t need a returns label. Just write “For Collection” on the case.  

Or, if the weather is bad, pop the case in a bin bag with and make sure “For Collection” is visible.