Stocking up for the Bank Holiday? Order by 4pm on Friday 24th May

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Contact Us

...
  • Need help changing or cancelling your wine plan?
  • Need help tracking your order?
  • Questions regarding your account or our wines.

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Contact our customer services teams

Tel: 03330 148 168

Phone lines open

Monday to Friday: 9:00 - 17:00

Saturday: 9:00 - 14:00

Sunday: Closed

FRAUDULENT ADS ON SOCIAL MEDIA

Thank you to all the customers who have made us aware of scam advertisements on Facebook and Instagram, purporting to be from us but then linking to a bogus website in order to try and take money from unsuspecting wine buyers.

The current wave of ads hitting major retailers are typified by unusually large discounts and URLs that feature subtle variations on a brand’s web address, which for us has always been https://www.laithwaites.co.uk

We have been working with the owners of Facebook and Instagram to get these ads removed but if you suspect you may have inadvertently ordered from a scammer we recommend notifying your bank as a matter of urgency and seeking their advice on cancelling the payment.

For good measure it might also be wise to change your password on the Laithwaites website.

By post

Laithwaite's Wine Customer Services,

Hurricane Road,

Gloucester Business Park,

Gloucester,

GL3 4AQ