Subscriptions

100,000 customers already love our wine subscriptions… and enjoy lower prices on their favourites all year round.

1. Simply choose from mixed, reds, or whites, add to basket and enjoy up to 50% off your first case. You'll also enjoy free gifts and free standard delivery!
2. You'll then receive a new selection of wines every 8 weeks, with guaranteed savings of 20% or more on every case.
3. You can swap your bottles, change your frequency or delay your delivery anytime through your online account.

EXPLORE ALL SUBSCRIPTIONS>

You can view your subscription online by logging in to your account and clicking on subscriptions.

How do I make changes to my subscription?

You can make changes yourself by going to 'Subscriptions' in Your Account. Alternatively, call us on 03330 148 168 and we'll happily make any changes for you.

Watch our handy video for tips on making changes here.

Can I change the bottles that are due in my subscription case? / Do I still get the saving on any wines I change in my case?

You can swap from a wide range of our wines - drop in a couple of bottles you've enjoyed in the past or those you like the look of from our catalogue. You can swap 1 bottle, 2 or all 12; it's completely up to you. For example, if we've included a couple of bottles of Australian Chardonnay but you prefer Sauvignon Blanc you can easily make the change in the ‘Swap wine’ option online or give us a call and we’ll happily make the changes for you.

Whatever wines you choose, each wine will be accompanied by online tasting notes so you learn a little about the wine and you will receive a discount of at least 20% on your swapped wines too.

Can I change the number of bottles in my subscription case?

Yes you can. If you are on a 12- bottle subscription then you can use the 'Swap wines' button to add more bottles into your case or you can reduce your case down to 6 bottles. There are also a number of 6-bottle subscription available for you to choose which you'll find in the 'Change case' option. You can make changes yourself by going to subscriptions in Your Account, alternatively call us on 03330 148 168 and we’ll happily make any changes for you.

Can I change to a different subscription?

Yes, for sure. Most of our 12 and 6 bottle subscriptions are available to you to change to. You can change subscription every time if you like.

You can make changes yourself by going to subscriptions in Your Account and clicking on 'Change case' to see our full subscription range, alternatively call us on 03330 148 168 and we’ll happily make the change for you.

Can I change my subscription delivery date/choose a specific day for my next case?

Yes, you have a few options available so you get your subscription case when you would like it. You can bring the case forwards or push it back and you can also choose a specific delivery day (Monday – Saturday) at a small extra charge. (Unfortunately, we cannot offer this service for delivery to the Highlands, some other areas of Scotland, islands and Northern Ireland.)

You can make changes yourself by going to subscriptions in Your Account, alternatively call us on 03330 148 168 and we'll happily make the changes for you.

How often can I get my subscription cases?

We'll send you a reserved case of wine every 12 weeks, unless you have already chosen a different frequency. Plus, there's an extra case at Christmas if you need a top up. You can change your frequency yourself online to find what works best for you or call us on 03330 148 168 and we'll happily make the change for you.

How can I change my payment details/card for my subscription cases?

You just need to go to Billing & Delivery in the subscription section of Your account and add a new card. You can apply this card to all your subscriptions.

Can I change the delivery address for my subscription cases?

Yes you can, you just need to go to Billing & Delivery in the subscription section of Your account and add a new address. You'll see the new address in your Address book so you can now click on the 'Delivery to this address' button. (This will now be the address we deliver your future cases to until you tell us to change it.)

Do you live close to one of our stores? If you would like to have your subscription cases delivered to one of our stores then just enter your postcode if the 'Collect from store' box towards the bottom of the page and it will show you the nearest stores available for delivery.

Let our carriers keep you up to date on your delivery

Make sure we have your phone number against your subscription delivery and billing address. You can do this online or give us a call.

Will you let me know beforehand what's in my subscription case?

Yes, we'll send you an email preview of the next case before it arrives. Or you can look online at any time. Please just make sure we have your email address.

Will I get tasting notes with every wine?

Yes you will. All our wines will have a digital tasting card that we’ll make available to you, so you can learn a little more about the wine.

Can I see tasting notes for other wines I have ordered from you?

Yes you can – you can see tasting notes for every wine you have ordered by going to Your Account. Just go into your Order History, select the Order Details and click through to each wine's digital tasting note called 'Beyond the Label'.

How do I stop my next subscription case?

You can postpone the delivery of your subscription case. Make the change by managing it online, calling our team on 03330 148 168 or contacting us via email.

Can I get my subscription case sooner/later?

Yes of course you can, all you need to do is go to the Subscription section. In the Change date section you will have a variety of dates you can select to either Bring your case forward or Push it back. Alternatively you can call our team on 03330 148 168 or contact us via email.

How do I cancel my subscription online?

There is no obligation to take further cases - you can cancel your subscription at any time. If you would like to stop receiving your subscription case, then you can do so online, or by telephoning us on 03330 148 168 or by contacting us through Live Chat.

What if you deliver the subscription case and I don't want it?

You need only give us a call on 03330 148 168 and we'll arrange for it to be picked up at your convenience.

View our full Subscription Terms and Conditions.

Thinking of cancelling? We’re sorry to see you go!

Don’t forget – if you’re cancelling because you have too much wine, or you’d prefer a different selection, it’s easy to modify your subscription.

You can skip a case, change the frequency of delivery, switch to all reds, all whites or a mixed case, and more. Plus you can swap wines and replace them with your favourites – and still benefit from your wine subscription discount.

How to cancel

1. Log in to your account
2. Tap or click on your initials just to the left of the shopping basket icon.
3. Select ‘My Subscriptions’ from the drop-down menu.
4. Find the subscription you wish to cancel and select ‘Manage’
5. Open Modify Subscription and scroll down (past all the much better options!) then select ‘Cancel your subscription’
6. To help us improve our service, we’d appreciate it if you could tell us why you are cancelling when given the option.

Instead of cancelling your wine subscription, why not tailor it to suit your needs?

• Change the frequency - You can change the number of weeks between each delivery of your subscription.
• Change the number of bottles - Change the number of bottle in your subscription to suit your needs.
• Change the type of wine  - Switch your subscription to all-reds, all-whites or a mixed case.
• Change the bottles - Swap individual bottles in your next case to suit your taste and preferences.
• Try something different - There are lots of different wine subscriptions to choose from.
• Change the delivery date - Push back the date of your next delivery if you need more time to decide. Just visit your My Account page and select My Subscriptions to make any changes.

FIVE STEPS TO MAXIMISE YOUR WINE SUBSCRIPTION >