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Customer Services Team

Tel: 03330 148 168

Phone lines open
Monday to Friday: 8:30 - 19:00
Saturday: 9:00 – 17:00
Sunday: 10:00 – 16:00

By post
Laithwaite's Wine Customer Services,
Hurricane Road,
Gloucester Business Park,
Gloucester,
GL3 4AQ

Gifts, Vouchers & Corporate Sales

These are our member's most frequently asked questions. If your question is not addressed in an answer below, please contact us by phone on 03330 148 168, Monday to Friday 8.30am to 9pm, Saturday 9am to 8pm and Sunday from 9am to 6pm, or contact us online.

Can I personalise my order?

Yes - you will be able to add a brief message to the outside of the case. If you are ordering wine as a gift and you have selected the case from our gift range, we will also put a card in the case and you can add a longer message to this.

Please check our Delivery Options and Promise section for information on the delivery of your gift order.

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Do you offer gift vouchers?

Vouchers purchased from our gift range can be used against any of our wines or offers and they come with a free gift card. They can be located by clicking here. They are easy for the recipient to redeem; all they need to do is quote the codes on the vouchers.

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How do I redeem my vouchers?

If you have a voucher you can discount it from the total order value by entering the voucher code into the box at the payment screen and then clicking on 'redeem'. Your voucher code will be easy to find and will be on the voucher. If you're having any difficulty redeeming your voucher just give us a call on 0845 194 7720 or contact us and we'll be happy to help.

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My voucher is for FREE wine, how does that work?

If you have a voucher that entitles you to free wine you should NOT enter the voucher code into the voucher code box at payment. As long as you are signed into the site with your customer number (sign in/register) any free wine that you are entitled to should automatically add to your basket. To check this, please click on 'View basket' at the top of your screen and you should see the wines listed. If this does not happen or you are not sure if the wines have added please contact us with all of the details and we will ensure that your free wine is added to your order.

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Do you accept Leisure Vouchers, One4All Vouchers, Love to Shop Vouchers or Bonus Bonds?

Yes, we do accept these as payment for wine orders; however it is not possible to redeem them online. Please
contact us and we will send you an order form with guidelines on how to redeem them. (NB We can only accept paper vouchers, not gift cards).

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Do I qualify for a corporate/trade account?

If your company spends £5000 or more a year on wine and Champagne, either in one large order or several orders of a minimum value of £5000 a year, we can set up a corporate account and offer credit facilities - giving you:

  • Consolidate invoicing
  • Substantial discounts based on the volumes of wine required.
  • Fast delivery to one address or to multiple addresses across the UK.
  • You can contact the team via email with any query.

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Do you supply the on-trade?

Absolutely. We can supply you with wine and Champagne on a credit account if you spend over £5000 a year. We have an extensive wine list, offering exclusive wines that you simply cannot find anywhere else.

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What Corporate/trade services do you offer?

We supply wine and Champagne to over 200 companies in the UK. For companies spending £5000 or more over a year, we can provide a fully managed service which includes:

  • High levels of discount
  • A dedicated corporate team with one point of contact to manage the whole process
  • Credit facilities available
  • Special dedicated wine packs
  • Image & copy provision where required.

We specialise in providing the best solution possible to get great wines to your customers or clients quickly, efficiently and as cost effectively as possible. We have over 15 years experience supplying wine and Champagne to businesses. We can provide 1, 2, 3, 4, 6, 12 and 15 bottle cases of wine and champagne to suit your requirements. The types of activities we can help your business with include, but are not limited to:

  • Promotion
  • Motivation
  • Staff Incentives
  • Client Incentives
  • Business Gifts
  • Loyalty Programs
  • Vouchers
  • Employee benefits (Flex)

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