THANK YOU FOR COMING

You will not receive a physical ticket the London Wine Festival.

• Any tickets purchased before midnight on Sunday 12th October were sent on Tuesday 14th October
• Any tickets purchased between midnight on Sunday 12th October to 00:01 on Monday 27th October will be sent on Monday 27th October
• Any tickets purchased after 00:01 on Monday 27th October, we will have your names on the door.

We ask that you to bring tickets with you to our events either printed, or this can be displayed on a mobile device – if you cannot find this, please check your spam folder or get in touch with us on 03330 148 200 or email customerservices@laithwaites.co.uk

We are unable to resend tickets, but will have names on the door for all purchased, you can also bring your order confirmation to show tickets purchased if you would like to.

For our Wine Festivals, tickets for Vineyard Partners and Fine Wine will be swapped for a wristband to give you special access to the Partner areas and/or Fine Wine rooms.

Tickets are valid only for the date and time booked. If you are unable to attend the Wine Festival session you have booked, please contact us immediately. We are unable to cancel and refund any Wine Festival tickets.

Please note, for our Wine Festival, if you wish to cancel at least 14 days before the Wine Festival we will issue you a credit for the value paid or change of date/time (subject to availability). After this time, tickets cannot be cancelled, refunded or changed.

No-show bookings are non-refundable, and you will not be able to rebook for a different date. To cancel (wine credit only) your place at the Wine Festival or change the date/time please call 03330 148 200 or email customerservices@laithwaites.co.uk. For further details please visit laithwaites.co.uk/eventterms.

Tickets can be bought on the door, subject to availability. Please inform security if you'd like to purchase a ticket and they will show you to Orders & Information.

We will send these by letter in the post. Please note if you purchase a ticket/s the week of the Festival we cannot guarantee the post and so if you can provide as email address this would be best.

We cannot allow anyone into the Wine Festival that has not bought a ticket.

Fancy something to eat while you’re enjoying your wines? There is food to purchase at all of our Wine Festivals, with wine pairing suggestions to elevate your experience.

No food can be brought into our events - unless under extenuating circumstances or for medial reasons.

All of our venues have good disabled access. If you have any queries about access, please don’t hesitate to get in touch with us on 03330 148 200 or email customerservices@laithwaites.co.uk and we’ll work with you to make it work for you.

We have a strict no admittance policy to anyone under 18 years old since alcohol is being served, including babes in arms and pushchairs. We reserve the right to ask for photographic identification with proof of age.

We allow assistance dogs only at our indoor events.

There are many spittoons placed around the venue and we ask you to use them. There are also water stations with copious quantities of mineral water for you to help yourself to. We are keen that everyone enjoys themselves, but we encourage everyone to sip splendidly and taste responsibly. For more information, please visit drinkaware.co.uk. We reserve the right to refuse alcohol to anyone who we feel has over-imbibed.

• A professional photographer will be present at the Wine Festival. The photographs/videos may be used for marketing and promotion in our publications and on our digital channels.
• There is no smoking allowed within any Wine Festival venue.
• Please dress comfortably, we have a cloakroom but please do not bring large bags. No fancy dress is permitted at the Wine Festival.

Please call 03330 148 200 or email customerservices@laithwaites.co.uk.