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Privacy & Cookies

Privacy policy

For the purpose of the Data Protection Act 1998, the data controller is Direct Wines Ltd (trading as Laithwaite's Wine) (“we”) of One Waterside Drive, Arlington Business Park, Theale, Berkshire RG7 4SW.

When you join Laithwaite's Wine or when you make a purchase from this website (laithwaites.co.uk), we collect personal information to enable us to process and deliver your order. By registering your details on our website, you consent to us maintaining, recording, holding and using personal data we collect about you.

Information can also be collected to allow us to send you offers which we feel will be of particular interest to you. If you would prefer not to receive emails from us please click here to contact us with your request, or call our Customer Support Line on: 03330 148 168. Calls to this number cost the same as calling an 01 or 02 number. Where calls to an 01 or 02 number are part of any ‘inclusive' minutes (on mobile or landline), calls to this number will also be included. Please check with your operator for exact charges. We may monitor and record calls for training purposes. Lines open from weekdays 8:30 am to 9:00pm, Saturdays 9:00am to 8:00pm, Sundays 9:00am to 6:00pm.

Direct Wines Ltd will use information about you to make offers based on your wine preferences. We occasionally make your contact details (but not email addresses) available to companies whose products or services may interest you. If you do not wish to receive such offers, please click here to contact us with your request or call our Customer Support Line on: 03330 148 168. Calls to this number cost the same as calling an 01 or 02 number. Where calls to an 01 or 02 number are part of any ‘inclusive' minutes (on mobile or landline), calls to this number will also be included. Please check with your operator for exact charges. We may monitor and record calls for training purposes. Lines are open weekdays 8:30 am to 9:00pm, Saturdays 9:00am to 8:00pm, Sundays 9:00am to 6:00pm.
Direct Wines Ltd uses 'cookies' placed in the browser file to help us collect general information about the behaviour of visitors on our site. This helps us to constantly monitor and improve our website's functionality and personality..

If you have any questions relating to privacy matters please contact us by email on: customerservice@laithwaites.co.uk

Email

As a condition of Purchase, we reserve the right to send you administrative and promotional emails. We may also send you information regarding your account activity and purchases, as well as updates about the Website and Service and Vouchers as well as other promotional offers. (You can always opt-out of our promotional emails at any time by clicking the unsubscribe link at the bottom of any of such email correspondence. You can also unsubscribe by contacting our Customer Services Team on 03330 148 168 or email customerservice@laithwaites.co.uk).

Data protection

Direct Wines Ltd is fully committed to the Data Protection Act 1998, and is dedicated to the privacy of your information.

Security

All information (including credit card details) is sent and received using the latest in secure e-commerce software. We will continue to use new security protocols and software as they become available.

If you have any questions about any aspect of site security please contact us at: customerservice@laithwaites.co.uk

What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. At laithwaites.co.uk we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on laithwaites.co.uk, you need to have cookies enabled - see the section on Managing cookies. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. If you'd like to opt out, please go to the Network Advertising Initiative website (opens in a new window - please note that we're not responsible for the content of external websites).

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

For more information on cookies, visit the official ICO website at www.ico.gov.uk or www.whatarecookies.com.

Types of Cookies

Strictly necessary cookies - These cookies enable you to navigate our site and gain full access to its features and secure areas. Without these cookies essential services you have asked for like ‘Your Basket' cannot be provided.

Performance cookies - These cookies remember information about how you and other customers use our website. This gives us vital information such as which pages are visited most often and if customers are receiving error messages from certain pages. The role of these cookies is to allow us to analyse and improve the performance of our website ensuring you receive a consistent look, feel and shopping experience. Performance cookies (often known as web analytic cookies) don't collect any information that identifies the customer and all information collected is aggregated and therefore anonymous.

Functionality cookies - These cookies remember choices you made on previous visits to our site such as your username, language or region so we can provide enhanced, more personal features. They can also be used to remember changes you've made to text size, fonts and other parts of web pages you can customise. Functionality cookies can also be used to provide services you have previously asked for such as watching videos or commenting on a blog. The information collected by these cookies may be anonymised and they cannot track your browsing activity on other sites.

Targeting or advertising cookies - These cookies are used to deliver adverts more relevant to your personal interests. Alongside this they limit the amount of times you see an advert and measure the effectiveness of adverts. This means you won't keep seeing irrelevant adverts or the same adverts over and over. These cookies are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and the information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisations that generate the advert. When one of these adverts is presented to you on a site there will be a quick and easy way to click in and opt out of receiving further adverts.

Cookies we Use

Cookie name
Purpose
mobify-is We use this cookie to style the website for mobile devices, enhancing your shopping experience
JSESSIONID These cookies enable us to respond to your actions on our website such as add to basket
V_STATUS We use this cookie to understand the state of our users – are they first time visitors, returning, or already identified to us

Google Analytics (_utm) These cookies enable Google Analytics software. It helps us analyse visitor information such as browser usage, visitor numbers, what people are looking at and buying.
Site Catalyst These cookies enable software. It helps us analyse visitor information such as browser usage, visitor numbers, what people are looking at and buying.
Google Adwords conversion tracking This is a cookie from Google that helps us to understand how customers are purchasing from our website. This information helps us understand what is working more successfully for us in terms of sponsored advertising on search engines, website structures, promotions and other key identifiers. The cookie does not contain any personal information about our customers.

https://support.google.com/adwords/bin/answer.py?hl=en&answer=93148
Clicktale  
mbox We use the Adobe Test and Target cookie to allow us to test and optimise the website, all aimed at improving your shopping experience
Recommends We use the Adobe Recommends cookie to suggest alternative wine recommendations on our product details page
Fs nocache guid We have a "Request a call" function that allows you to request a call from our customer services team if you have a question you"d like to speak to an advisor about. The technology that makes this possible uses cookies, but no confidential information is stored
bvgacefRatingsAnd Reviews We use BazaarVoice to enable our customers to rate and review our wines
Linkshare A Linkshare cookie is used to track websites that are sending customers to our website from theirs so that we can reward them for the referral. When a customer clicks through to our website from an affiliate site a cookie is dropped on that website's server. When the customer actually arrives on our site, we drop a cookie onto your computer to track the source and the destination. There is only ever 1 Linkshare cookie on your PC per transaction. The cookie is retained for 30 days.
Share buttons (Facebook, Twitter and Google+) These cookies are required to enable our customers to share their shopping experiences through social media such as Facebook and Twitter etc. Please note that if you do choose to share through these social media providers that we don't control the setting of these cookies and we recommend that you check the provider's website for further information.

Managing cookies

If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.

To enable cookies

If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option

Browser
How to check cookies are enabled for PCs
Google Chrome

Google Chrome

  1. Click on 'Tools' at the top of your browser window and select Options
  2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  3. Now select 'Allow local data to be set'
Internet Explorer

Microsoft Internet Explorer 6.0, 7.0, 8.0

  1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  3. Settings above Medium will disable cookies
Mozilla Firefox

Mozilla Firefox

  1. Click on 'Tools' at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select 'allow sites to set cookies'
Safari

Safari

  1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  3. Click 'Save'
Browser
How to check cookies are enabled for Macs
Microsoft Internet Explorer 5.0 on OSX

Microsoft Internet Explorer 5.0 on OSX

  1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
  2. Scroll down until you see 'Cookies' under Receiving Files
  3. Select the 'Never Ask' option
Safari

Safari on OSX

  1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security' then 'Accept cookies'
  3. Select the 'Only from site you navigate to'
Mozilla and Netscape on OSX

Mozilla and Netscape on OSX

  1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
  2. Scroll down until you see cookies under 'Privacy & Security'
  3. Select 'Enable cookies for the originating web site only'
Opera

Opera

  1. Click on 'Menu' at the top of your browser window and select 'Settings'
  2. Then select 'Preferences', select the 'Advanced' tab
  3. Then select 'Accept cookies' option

Company Details

Company Secretary
Direct Wines Ltd
One Waterside Drive,
Arlington Business Park,
Theale,
Berkshire
RG7 4SW

Telephone: 03330 148 168

Email: customerservice@laithwaites.co.uk

If you do have any comments on the above, or you simply wish to contact us, please feel free to e-mail, call or write to us.

We reserve the right to make changes to the website or to this disclaimer at any time.

This does not affect your statutory rights as a consumer.