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Customer Service

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Setting your Wine Plan preferences


  • Preferences are only applied to the Seasons wine plan (mixed, red, white and rosé cases).
  • If you love a grape variety or wine region then tell us using the form provided and we will ensure up to half your case is made up of the wines you love and the other half gives you the opportunity to discover some new favourites.
  • If you don't like a particular grape variety or region, then check Don't send me, and we will ensure we never include these.
  • When you save your preferences your next case will be changed automatically.
  • If you have already made any changes to your next case when you set your preferences, they will be applied to cases delivered after the one you have already changed.
  • We realise the varieties and regions on the form are not exhaustive (wine is a big world) so if you have any particular preferences that are not included please use the "Change some wines" facility to alter your case.
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Customer Services Team

Tel: 03330 148 168
Fax: 03330 148 216


Phone lines open
Weekdays: 8:30am - 9:00pm
Saturday: 9:00am - 8:00pm
Sunday: 9:00am - 6:00pm
Bank Holidays: 9:00am - 6:00pm

By post
Laithwaite's Wine Customer Services,
One Waterside Drive,
Arlington Business Park,
Theale,
Berkshire,
RG7 4SW