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Customer Service

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Why are my cases sometimes despatched separately?


In order to ensure that you receive the wine on your order as quickly as possible we despatch each case as and when it is ready. This means that orders for more than one case may be delivered separately. Please do not be alarmed if this happens, it should mean that the rest of the order is not far behind. You can check the progress of each case in the Order History area of Your Account when signed in to the site.

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Customer Services Team

Tel: 03330 148 168

Phone lines open
Weekdays: 8:30 - 19:30
Saturday: 9:00 - 18:00
Sunday: 10:00 - 16:00
Bank Holidays: 9:00 - 18:00

By post
Laithwaite's Wine Customer Services,
One Waterside Drive,
Arlington Business Park,
Theale,
Berkshire,
RG7 4SW

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