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Customer Service

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How long does Standard Delivery take?

Our standard delivery service is 3 working days* and costs £7.99. We offer an express service** at a cost of £8.99, which means that your order will be delivered the next working day if ordered before 2pm. You can also request a specific day for delivery (excluding Sundays) at a cost of £8.99**.

*Please allow up to 8 days for deliveries to The Highlands, Islands and other remote areas. Next Day and Named Day deliveries also offer a 'morning' request at £9.99. Please note these services are unavailable for the following postcodes due to their geographical location: (AB, BT, DD8-11, HS, IM, IV1-23, IV25-27, IV30-32, IV36, IV40-56, KA27-28, KW5-17, PA20-PA78, PH19-26, PH30-44, PH49-50, TR21-25, ZE).

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Customer Services Team

Tel: 03330 148 168

Phone lines open
Weekdays: 8:30 - 19:30
Saturday: 9:00 - 18:00
Sunday: 10:00 - 16:00
Bank Holidays: 9:00 - 18:00

By post
Laithwaite's Wine Customer Services,
One Waterside Drive,
Arlington Business Park,

Mon 24th Dec 08:30 - 13:00
Christmas Day - Closed
Boxing Day – Closed
Thu 27th Dec 09:00 - 18:00
Fri 28th Dec 09:00 - 18:00
Sat 29th Dec 09:00 - 16:00
Sun 30th Dec 10:00 - 16:00
Mon 31st Dec 09:00 - 16:00
New Year’s Day - Closed