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Customer Service

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What if I don't have a safe place for delivery?

If you have no safe place for the wine to be left you can select the option 'No Safe Place - Signature Required'. Selecting this option can mean that the delivery will take longer - especially if there is a good chance that no-one will be at home when our carrier tries to deliver (our standard delivery is Monday to Friday 8am to 6pm, with Saturday delivery available if you choose a delivery date). Our carriers will leave a card if they do not find anyone at home. You will be able to call the number on the card and our carriers will tell you when they will try again. Unfortunately, you will not be able to collect the case from the carrier's depot.

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Customer Services Team

Tel: 03330 148 168

Phone lines open
Weekdays: 8:30 - 19:30
Saturday: 9:00 - 18:00
Sunday: 10:00 - 16:00
Bank Holidays: 10:00 - 16:00

By post
Laithwaite's Wine Customer Services,
One Waterside Drive,
Arlington Business Park,