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Customer Service

I need help with...

What if I am not in when you try to deliver? / Where will you leave my order?

When you choose your delivery address, we ask you to specify a safe place that the wines can be left, even if no-one is at home.

You can select one of the options from the drop down box or specify your own; places like garden sheds, unlocked garages, greenhouses and lean-tos for example. Alternatively you could request that your wines are left with a neighbour.

Your safe place should be easily accessible, sheltered from the elements and concealed from public view. Our carriers will leave a card to let you know where they have left your wine.

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Customer Services Team

Tel: 03330 148 168

Phone lines open
Weekdays: 8:30 - 19:30
Saturday: 9:00 - 18:00
Sunday: 10:00 - 16:00
Bank Holidays: 10:00 - 16:00

By post
Laithwaite's Wine Customer Services,
One Waterside Drive,
Arlington Business Park,