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Customer Service

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Can I choose a time slot for delivery?


You can choose a morning (7am to 12noon) on a Monday to Saturday during checkout. You can select a day up to three weeks in advance.

Delivery is charged at £9.99, this is per address, regardless of how many cases are being sent. We can deliver on the next working day if you order before 2:00pm on a weekday (or on Saturday if you order before 2:00pm on Friday).

Unfortunately, we cannot offer this service for delivery to the Highlands, some other areas of Scotland, islands and Northern Ireland.

The following post codes do not have the option of next day delivery: AB, BT, DD8-11, HS, IM, IV1-23, IV25-27, IV30-32, IV36, IV40-56, KA27-28, KW1-3, KW5-17, PA20-49, PA60-78, PH19-26, PH30-44, PH49-50, TR21-25, ZE.

Please include delivery instructions with a safe place your wine could be left if you are likely to be out when the order is delivered.

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Customer Services Team

Tel: 03330 148 168

Phone lines open
Weekdays: 8:30 - 19:30
Saturday: 9:00 - 18:00
Sunday: 10:00 - 16:00
Bank Holidays: 10:00 - 16:00

By post
Laithwaite's Wine Customer Services,
One Waterside Drive,
Arlington Business Park,
Theale,
Berkshire,
RG7 4SW

Asset 1home 100% Money-back
Guarantee
Asset 1home Free delivery
on 18+ bottles
Asset 1home Award winning
wines & customer service
Asset 2home EXCELLENT
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