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Customer Service

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What do I do if I don't like a wine in a case I have received?


We always want to know if you receive a bad bottle, whether it is simply not to your taste, if it is faulty or any other reason. If you do receive a bad bottle, you can contact us either by telephoning 03330 148 168 or by sending us a message.

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Customer Services Team

Tel: 03330 148 168

Phone lines open
Weekdays: 8:30 - 19:30
Saturday: 9:00 - 18:00
Sunday: 10:00 - 16:00
Bank Holidays: 9:00 - 18:00

By post
Laithwaite's Wine Customer Services,
One Waterside Drive,
Arlington Business Park,
Theale,
Berkshire,
RG7 4SW