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Customer Service

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What is your returns policy?


Should you need to return any wine to us you should contact us to arrange a collection. We usually collect within two working days of the collection being requested. If you need to be refunded for the case we will ensure that this happens when the collection is arranged. If you have any queries about a refund please contact us.

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Customer Services Team

Tel: 03330 148 168
Fax: 03330 148 216


Phone lines open
Weekdays: 8:30am - 9:00pm
Saturday: 9:00am - 8:00pm
Sunday: 9:00am - 6:00pm
Bank Holidays: 9:00am - 6:00pm

By post
Laithwaite's Wine Customer Services,
One Waterside Drive,
Arlington Business Park,
Theale,
Berkshire,
RG7 4SW