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Customer Service

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The Laithwaite's Wine Guarantee

"If you aren’t happy with a bottle, you don’t pay for it"

It's no easy thing to become a Laithwaite's wine. Our expert team taste 40,000 wines each year to select just 800 or so for our customers - choosing wines that are top of the class for quality, value and sheer drinkability.

That's why we confidently guarantee every bottle we sell: if a wine fails to satisfy, for whatever reason, we'll arrange to collect it and refund you or replace the wine.

Click here to give our wines a try today.

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Customer Services Team

Tel: 03330 148 168

Phone lines open
Weekdays: 8:30 - 19:30
Saturday: 9:00 - 18:00
Sunday: 10:00 - 16:00
Bank Holidays: 10:00 - 16:00

By post
Laithwaite's Wine Customer Services,
One Waterside Drive,
Arlington Business Park,

Asset 1home 100% Money-back
Asset 1home Free delivery
on 18+ bottles
Asset 1home Award winning
wines & customer service
Asset 2home EXCELLENT