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Customer Service

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How can I check where my order is?


We will send you an e-mail when the order has been despatched.You can check the progress of your order online if you sign in and go to Your Account, where our online tracking facility will tell you where your wine is. The order should be with you within three working days (allowing an extra few days for the Scottish Highlands, some other areas of Scotland, Northern Ireland and off-shore islands), but please remember that Bank Holidays and Christmas can add a few days.

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Customer Services Team

Tel: 03330 148 168
Fax: 03330 148 216


Phone lines open
Weekdays: 8:30am - 9:00pm
Saturday: 9:00am - 8:00pm
Sunday: 9:00am - 6:00pm
Bank Holidays: 9:00am - 6:00pm

By post
Laithwaite's Wine Customer Services,
One Waterside Drive,
Arlington Business Park,
Theale,
Berkshire,
RG7 4SW