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Tel: 03330 148 168
Phone lines open
Weekdays: 8:30 - 19:30
Saturday: 9:00 - 18:00
Sunday: 10:00 - 16:00
Bank Holidays: 9:00 - 18:00
By post
Laithwaite's Wine Customer Services,
One Waterside Drive,
Arlington Business Park,
Theale,
Berkshire,
RG7 4SW
We supply wine and Champagne to over 200 companies in the UK. For companies spending £5000 or more over a year, we can provide a fully managed service which includes:
We specialise in providing the best solution possible to get great wines to your customers or clients quickly, efficiently and as cost effectively as possible. We have over 15 years experience supplying wine and Champagne to businesses. We can provide 1, 2, 3, 4, 6, 12 and 15 bottle cases of wine and champagne to suit your requirements. The types of activities we can help your business with include, but are not limited to:
Tel: 03330 148 168
Phone lines open
Weekdays: 8:30 - 19:30
Saturday: 9:00 - 18:00
Sunday: 10:00 - 16:00
Bank Holidays: 9:00 - 18:00
By post
Laithwaite's Wine Customer Services,
One Waterside Drive,
Arlington Business Park,
Theale,
Berkshire,
RG7 4SW
Which cards do you accept?
Category: Order & Payment
Can I pay with PayPal?
Category: Order & Payment
What if I have a credit note?
Category: Order & Payment
How secure is your site?
Category: Order & Payment
How secure are my details?
Category: Order & Payment
What do I do if I make a mistake?
Category: Order & Payment
How can I check where my order is?
Category: Order & Payment
Why are my cases sometimes despatched separately?
Category: Order & Payment
How do I search for wine online?
Category: Order & Payment
How do I know which wines to choose?
Category: Order & Payment
I need help choosing - who can I talk to?
Category: Order & Payment
Do you offer personal recommendations online?
Category: Order & Payment
What is Quick Order?
Category: Order & Payment
How do I order by post?
Category: Order & Payment
Does offer Click and Collect?
Category: Order & Payment
How long will it take before a Click and Collect order is ready for collection?
Category: Order & Payment
Can I add a gift message to my order?
Category: Order & Payment
I have a flyer stating that I can add 3 bottles of wine at a reduced price to an order of 12 bottles. Can I have more than 3?
Category: Order & Payment
How do I contact my Personal Wine Advisor?
Category: Order & Payment
I want to order some wines En Primeur, how much will I pay for them?
Category: Order & Payment
What is En Primeur and Pre-Sell?
Category: Order & Payment
How do you calculate savings and discounts on each case?
Category: Order & Payment
Do you stock vegan wines?
Category: Order & Payment
Allergens and wine
Category: Order & Payment
Do you operate internationally?
Category: Order & Payment
Savings and discounts
Category: Order & Payment
Where do you deliver?
Category: Shipping & Delivery
How long will it take for my delivery to arrive?
Category: Shipping & Delivery
How long does Standard Delivery take?
Category: Shipping & Delivery
Why are my cases sometimes despatched separately?
Category: Shipping & Delivery
How do I redeem my vouchers?
Category: Shipping & Delivery
How do I contact Laithwaite's Wine?
Category: Shipping & Delivery
With standard delivery in 3 working days, when will I receive my wine by?
Category: Shipping & Delivery
Can I order if I live in the Republic of Ireland?
Category: Shipping & Delivery
How much is delivery to the Republic of Ireland?
Category: Shipping & Delivery
How long does delivery to the Republic of Ireland take?
Category: Shipping & Delivery
How much does Standard Delivery cost?
Category: Shipping & Delivery
Can I choose a day for delivery?
Category: Shipping & Delivery
Can I choose a time slot for delivery?
Category: Shipping & Delivery
Who will deliver my wine?
Category: Shipping & Delivery
Is there a Click and Collect service?
Category: Shipping & Delivery
What if I am not in when you try to deliver?
Category: Shipping & Delivery
Where will you leave my order?
Category: Shipping & Delivery
What if I don't have a safe place for delivery?
Category: Shipping & Delivery
What if my wine still hasn't been delivered?
Category: Shipping & Delivery
What is Laithwaite's Wine Unlimited?
Category: Shipping & Delivery
How do I access my account?
Category: Account
Why do I need to sign-in?
Category: Account
I've shopped here before, what do I do?
Category: Account
I'm new to Laithwaite's Wine, what do I do?
Category: Account
How do I know my order's gone through?
Category: Account
What is Premiere membership?
Category: Account
How do I sign up for Premiere Membership and is there a fee?
Category: Account
How do I view my Subscriptions?
Category: Account
What information will I need to provide if I call Laithwaite's Wine?
Category: Account
Why should I set my Wine Preferences?
Category: Account
How do I cancel my acount with Laithwaite's Wine?
Category: Account
I'm an existing customer and want an online account. How do I set this up?
Category: Account
I have received a letter explaining there has been trouble taking payment for a recent order. Can I fix this online?
Category: Account
How do I contact Laithwaite's Wine?
Category: Returns & Refunds
The Laithwaite's Wine Guarantee
Category: Returns & Refunds
What is your returns policy?
Category: Returns & Refunds
What do I do if I don't like a wine in a case I have received?
Category: Returns & Refunds
What information do we need to organise a collection?
Category: Returns & Refunds
My case still hasn't been collected. What should I do?
Category: Returns & Refunds
No. 1 for Customer Service
Category: Returns & Refunds
What are Wine Plans?
Category: Wine Plans
Can I specify the contents of my next case?
Category: Wine Plans
Setting your wine plan preferences
Category: Wine Plans
What if I don't want the case?
Category: Wine Plans
Which wine plans do you offer?
Category: Wine Plans
How can I amend the details of my Wine Plan?
Category: Wine Plans
How do I change the bottles that are due in my next Wine Plan case?
Category: Wine Plans
Can I personalise my order?
Category: Gifts, Vouchers & Corporate Sales
Do you offer gift vouchers?
Category: Gifts, Vouchers & Corporate Sales
How do I redeem my vouchers?
Category: Gifts, Vouchers & Corporate Sales
My voucher is for FREE wine, how does that work?
Category: Gifts, Vouchers & Corporate Sales
Do you accept Leisure Vouchers, One4All Vouchers, Love to Shop Vouchers or Bonus Bonds?
Category: Gifts, Vouchers & Corporate Sales
Do I qualify for a corporate/trade account?
Category: Gifts, Vouchers & Corporate Sales
Do you supply the on-trade?
Category: Gifts, Vouchers & Corporate Sales
What Corporate/trade services do you offer?
Category: Gifts, Vouchers & Corporate Sales
Do you hold Wine Tasting events for customers?
Category: Events
I haven't received my ticket for a wine tasting event
Category: Events
Where do you source the wines you make available for customers?
Category: Events