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Customer Service

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Can I personalise my order?


Yes - you will be able to add a brief message to the outside of the case. If you are ordering wine as a gift and you have selected the case from our gift range, we will also put a card in the case and you can add a longer message to this. Please check our Delivery Options and Promise section for information on the delivery of your gift order.

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Customer Services Team

Tel: 03330 148 168

Phone lines open
Weekdays: 8:30 - 19:30
Saturday: 9:00 - 18:00
Sunday: 10:00 - 16:00
Bank Holidays: 9:00 - 18:00

By post
Laithwaite's Wine Customer Services,
One Waterside Drive,
Arlington Business Park,
Theale,
Berkshire,
RG7 4SW

CHRISTMAS / NEW YEAR
Mon 24th Dec 08:30 - 13:00
Christmas Day - Closed
Boxing Day – Closed
Thu 27th Dec 09:00 - 18:00
Fri 28th Dec 09:00 - 18:00
Sat 29th Dec 09:00 - 16:00
Sun 30th Dec 10:00 - 16:00
Mon 31st Dec 09:00 - 16:00
New Year’s Day - Closed