Service update: We are operating a normal service and delivering within 2-3 days Read more

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Customer Service

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Can I personalise my order?

Yes - you will be able to add a brief message to the outside of the case. If you are ordering wine as a gift and you have selected the case from our gift range, we will also put a card in the case and you can add a longer message to this. Please check our Delivery Options and Promise section for information on the delivery of your gift order.

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Customer Services Team

Tel: 03330 148 168

Phone lines open
Monday to Saturday:
9:00 – 17:00
Sunday: 10:00 – 16:00
May Bank Holiday: 10:00- 16:00

By post
Laithwaite's Wine Customer Services,
Hurricane Road,
Gloucester Business Park,

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18 bottle delivery Free delivery
on 18+ bottles
Award-winning Award-winning
wines & customer service