Customer Service
I need help with...
I've shopped here before, what do I do?
If you have already shopped online with us, simply sign in using your e-mail address or Customer Number and the password you chose. If you have forgotten your password you can click on 'forgotten your password?' and we will e-mail a new one to you (you can change this at any time in Your Account). Should you no longer have access to the e-mail address that is registered on Your Account or have any problems signing in please call our friendly customer services team 03330 148 168.
Which cards do you accept?
Category: Order & Payment
Can I pay with PayPal?
Category: Order & Payment
What if I have a credit note?
Category: Order & Payment
How secure is your site?
Category: Order & Payment
How secure are my details?
Category: Order & Payment
What do I do if I make a mistake?
Category: Order & Payment
How can I check where my order is?
Category: Order & Payment
Why are my cases sometimes despatched separately?
Category: Order & Payment
How do I search for wine online?
Category: Order & Payment
How do I know which wines to choose?
Category: Order & Payment
I need help choosing - who can I talk to?
Category: Order & Payment
Do you offer personal recommendations online?
Category: Order & Payment
What is Quick Order?
Category: Order & Payment
How do I order by post?
Category: Order & Payment
Does offer Click and Collect?
Category: Order & Payment
How long will it take before a Click and Collect order is ready for collection?
Category: Order & Payment
Can I add a gift message to my order?
Category: Order & Payment
I have a flyer stating that I can add 3 bottles of wine at a reduced price to an order of 12 bottles. Can I have more than 3?
Category: Order & Payment
How do I contact my Personal Wine Advisor?
Category: Order & Payment
I want to order some wines En Primeur, how much will I pay for them?
Category: Order & Payment
What is En Primeur and Pre-Sell?
Category: Order & Payment
How do you calculate savings and discounts on each case?
Category: Order & Payment
Do you stock vegan wines?
Category: Order & Payment
Allergens and wine
Category: Order & Payment
Do you operate internationally?
Category: Order & Payment
Savings and discounts
Category: Order & Payment
Where do you deliver?
Category: Shipping & Delivery
How long will it take for my delivery to arrive?
Category: Shipping & Delivery
How long does Standard Delivery take?
Category: Shipping & Delivery
Why are my cases sometimes despatched separately?
Category: Shipping & Delivery
How do I redeem my vouchers?
Category: Shipping & Delivery
How do I contact Laithwaite's Wine?
Category: Shipping & Delivery
With standard delivery in 3 working days, when will I receive my wine by?
Category: Shipping & Delivery
Can I order if I live in the Republic of Ireland?
Category: Shipping & Delivery
How much is delivery to the Republic of Ireland?
Category: Shipping & Delivery
How long does delivery to the Republic of Ireland take?
Category: Shipping & Delivery
How much does Standard Delivery cost?
Category: Shipping & Delivery
Can I choose a day for delivery?
Category: Shipping & Delivery
Can I choose a time slot for delivery?
Category: Shipping & Delivery
Who will deliver my wine?
Category: Shipping & Delivery
Is there a Click and Collect service?
Category: Shipping & Delivery
What if I am not in when you try to deliver?
Category: Shipping & Delivery
Where will you leave my order?
Category: Shipping & Delivery
What if I don't have a safe place for delivery?
Category: Shipping & Delivery
What if my wine still hasn't been delivered?
Category: Shipping & Delivery
What is Laithwaite's Wine Unlimited?
Category: Shipping & Delivery
How do I access my account?
Category: Account
Why do I need to sign-in?
Category: Account
I've shopped here before, what do I do?
Category: Account
I'm new to Laithwaite's Wine, what do I do?
Category: Account
How do I know my order's gone through?
Category: Account
What is Premiere membership?
Category: Account
How do I sign up for Premiere Membership and is there a fee?
Category: Account
How do I view my Subscriptions?
Category: Account
What information will I need to provide if I call Laithwaite's Wine?
Category: Account
Why should I set my Wine Preferences?
Category: Account
How do I cancel my acount with Laithwaite's Wine?
Category: Account
I'm an existing customer and want an online account. How do I set this up?
Category: Account
I have received a letter explaining there has been trouble taking payment for a recent order. Can I fix this online?
Category: Account
How do I contact Laithwaite's Wine?
Category: Returns & Refunds
The Laithwaite's Wine Guarantee
Category: Returns & Refunds
What is your returns policy?
Category: Returns & Refunds
What do I do if I don't like a wine in a case I have received?
Category: Returns & Refunds
What information do we need to organise a collection?
Category: Returns & Refunds
My case still hasn't been collected. What should I do?
Category: Returns & Refunds
No. 1 for Customer Service
Category: Returns & Refunds
What are Wine Plans?
Category: Wine Plans
Can I specify the contents of my next case?
Category: Wine Plans
Setting your wine plan preferences
Category: Wine Plans
What if I don't want the case?
Category: Wine Plans
Which wine plans do you offer?
Category: Wine Plans
How can I amend the details of my Wine Plan?
Category: Wine Plans
How do I change the bottles that are due in my next Wine Plan case?
Category: Wine Plans
Can I personalise my order?
Category: Gifts, Vouchers & Corporate Sales
Do you offer gift vouchers?
Category: Gifts, Vouchers & Corporate Sales
How do I redeem my vouchers?
Category: Gifts, Vouchers & Corporate Sales
My voucher is for FREE wine, how does that work?
Category: Gifts, Vouchers & Corporate Sales
Do you accept Leisure Vouchers, One4All Vouchers, Love to Shop Vouchers or Bonus Bonds?
Category: Gifts, Vouchers & Corporate Sales
Do I qualify for a corporate/trade account?
Category: Gifts, Vouchers & Corporate Sales
Do you supply the on-trade?
Category: Gifts, Vouchers & Corporate Sales
What Corporate/trade services do you offer?
Category: Gifts, Vouchers & Corporate Sales
Do you hold Wine Tasting events for customers?
Category: Events
I haven't received my ticket for a wine tasting event
Category: Events
Where do you source the wines you make available for customers?
Category: Events