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Customer Service

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I've shopped here before, what do I do?

If you have already shopped online with us, simply sign in using your e-mail address or Customer Number and the password you chose. If you have forgotten your password you can click on 'forgotten your password?' and we will e-mail a new one to you (you can change this at any time in Your Account). Should you no longer have access to the e-mail address that is registered on Your Account or have any problems signing in please call our friendly customer services team 03330 148 168.

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Customer Services Team

Tel: 03330 148 168

Phone lines open
Weekdays: 8:30 - 19:30
Saturday: 9:00 - 18:00
Sunday: 10:00 - 16:00
Bank Holidays: 9:00 - 18:00

By post
Laithwaite's Wine Customer Services,
One Waterside Drive,
Arlington Business Park,

Mon 24th Dec 08:30 - 13:00
Christmas Day - Closed
Boxing Day – Closed
Thu 27th Dec 09:00 - 18:00
Fri 28th Dec 09:00 - 18:00
Sat 29th Dec 09:00 - 16:00
Sun 30th Dec 10:00 - 16:00
Mon 31st Dec 09:00 - 16:00
New Year’s Day - Closed