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Customer Service

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I have received a letter explaining there has been trouble taking payment for a recent order. Can I fix this online?


Unfortunately, at present you will not be able to update the details registered against outstanding payments online. If you have received a letter you can send payment to the return address, or telephone us on 03330 142 776 to discuss further.

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Customer Services Team

Tel: 03330 148 168

Phone lines open
Weekdays: 8:30 - 19:30
Saturday: 9:00 - 18:00
Sunday: 10:00 - 16:00
Bank Holidays: 9:00 - 18:00

By post
Laithwaite's Wine Customer Services,
One Waterside Drive,
Arlington Business Park,
Theale,
Berkshire,
RG7 4SW