Watch the video below to discover the benefits of being a Rewards member
Frequently asked questions:
Q: How do I sign up?
A: Use the button above to add Rewards to your basket and check out or you can order over the phone on 03330 148 161.
Q: How do I spend my funds?
A: Simply order as usual and you can select how much of your Rewards funds to use either during the online checkout process, over the phone or in your local store.
Q: Can I buy wine without using my funds?
A: Yes. You will get your benefits on every 12 bottles in your order, whether you use your funds or not. The same applies to your wine plan purchases.
Q: How will I be charged?
A: Every month we will charge the original credit/debit card (the one you used when you joined). You can change your payment card or payment date anytime in your online account.
Q: Will you send me wine automatically?
A: No. Rewards allows you to order when you want to. You are always in control.
Q: Can I change how much I pay in each month?
A: Yes. You can select a new payment amount anytime in your online account.
Q: What happens to my funds if I cancel Rewards?
A: Your funds can still be spent on anything in our range if you cancel. Of course, if you prefer a refund we can arrange that for you.
Q: How do I know how much I have saved?
A: You can view your current balance in your online account. You can also view all the payments you have made into your account in the payment history section.
Q: When can I take advantage of my benefits?
A: As soon as you have joined. It may take up to 12 hours for your account to be activated so you can manage payments. However, in the meantime you will still get your benefits on any 12 bottles you order.
Q: Can I use my Rewards funds to pay for my regular wine plan case?
A: Yes, you can set this up in the manage payments section of your Rewards account or over the phone. When your case is due, we’ll use your funds to cover the case price and any remaining balance not covered by your Rewards will be charged to your usual Wine Plan payment card.
Q: What if I want to take a break from paying in?
A: You can take a payment holiday to pause your payments for up to 2 months per year. You’ll still get your benefits during your payment holiday.
TERMS & CONDITIONS
Rewards is only available to those aged 18 years or over. By joining you authorise us to collect payments every month from the credit or debit card you used to make the initial payment. You can cancel your payments at any time by calling us on 03330 148 168 (calls may be recorded) or emailing us at firstname.lastname@example.org. You will receive your Rewards benefits for so long as you remain an active subscriber and in relation to every 12-bottle order you make. Please click here for full terms and conditions.
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