Enjoy fast, convenient, unlimited delivery with no charges and exclusive offers for just £2 a month. Join Laithwaite’s Unlimited for an annual charge of just £24 – and you’ll have paid for your membership in only three orders!
Why become an Unlimited member?
Choose from 1,500 wines
Award-winning customer service
100% moneyback guarantee
No delivery charge on any order of 6 bottles or more
No delivery charge on Wine Plan cases
No delivery charge on our Gifts range
Next day and named day delivery – FREE
No delivery charge for multiple addresses (so useful at Christmas)
Exclusive offers only Unlimited members will see
Enjoy a direct line to the Unlimited team
20% discount on nationwide events tickets
Just £24 a year
Join now for just £24 (£2 a month). Click here to view the T&Cs
Laithwaite's Membership Terms and Conditions
If you order a Laithwaite's membership, these terms and conditions and our Standard Terms apply.
The benefits of the memberships we offer
Laithwaite's offers three types of membership. By paying the relevant annual fee, you will receive the following benefits for 12 months:
Laithwaite's Unlimited: for any order of 6 bottles or more, including Wine Plan cases, there is no delivery charge, and you can upgrade to our next day or named day delivery service for no additional charge. You can also send wine as gifts (provided that recipients are 18 years or over) by using up to 20 different delivery addresses. You will also receive free delivery on any product you purchase from our gifts range, as well as a free bottle of wine with every order you place at one of our events. You will also have access to a limited number of tickets to some of our nationwide events (excluding wine dinners) at a 20% discount against the full ticket price (when purchased directly from us) and a direct line to our Unlimited team. You may also receive exclusive offers from time to time; these will be sent (at our discretion) by mail, by e-mail, SMS and, occasionally, these will be communicated to you by telephone. If you have opted out of receiving marketing communications through any of these channels, you may not receive the exclusive offers.
Laithwaite's Premiere: with every order of 12 bottles or more, you will receive two bottles of wine, together normally retailing for at least £17.98, at no additional charge, including detailed, illustrated background notes and neck tags. This gives you the opportunity to try interesting wines that you might not normally buy, and often be the first to try exciting new bottles we launch. Please note that if you are a Premiere member and:
wish to rely on our Quality Guarantee (as set out in our Standard Terms) in respect of any free-of-charge bottle, you will only be entitled to receive a replacement bottle but not a refund;
join a Wine Plan, you will not receive your free-of-charge bottles of the type referred to above with your introductory Wine Plan case but will receive such bottles with all subsequent Wine Plan 12-bottle cases; or
order 12 or more bottles of En Primeur wine, we will send you your free-of-charge bottles of the type referred to above shortly after accepting your En Primeur order.
Laithwaite's Gold: you will receive the benefits of both Unlimited membership and Premiere membership as described above. This type of membership is not available to new joiners.
Membership is only available to customers aged 18 years or older and is not available for corporate customers. You must also have an account with Laithwaite's Wine to sign up for and use any of our memberships.
These memberships only apply to deliveries in the UK (excluding Channel Islands and BFPO addresses). Please refer to the Delivery section of our website for details of the delivery options we offer.
Automatic annual renewal of membership
At the end of each year of your membership, we will automatically renew your membership for another year. We will remind you of this before the expiry of your membership year and you can notify us at any time that you do not want such renewal to happen by calling us on 03330 148 198 or emailing us at email@example.com.
Unless you provide such notification, you authorise us to collect the annual membership fee (as notified to you in our renewal reminder) from the credit or debit card registered with your account on expiry of each membership year.
Your rights to cancel your membership
If you ordered your membership via the website, the app or by email or telephone, you can cancel your membership under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as follows:
the general rule is that you must notify us of cancellation within 14 days after the day on which you receive the first of the products ordered using your membership;
however, if you purchased an Unlimited membership but did not place an order for products at the same time, you must notify us of cancellation within 14 days of us confirming your membership.
If you cancel your membership as set out above, we will refund the price you paid for your membership within 14 days of your notification. However, if you have benefitted from your membership before cancelling it, we will deduct from your refund an amount equivalent to the value of such benefit, as follows:
the standard delivery charge for each delivery – as set out on the Delivery section of our website – for which you have not been charged as part of a Gold or Unlimited membership (excluding any delivery where you have cancelled your order for the relevant goods in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as described above); and
where you cancel Premiere or Gold membership, an amount equal to the value of:
the retail value of any free bottles provided prior to cancellation which you wish to keep (if you do not wish to keep your free bottles you must allow us to collect – free of charge – all such bottles); and
any reduction in the value of any free bottles provided prior to cancellation that you have handled in a way which would not be permitted in a shop (for example, by opening them, consuming them or removing a seal).
You can also cancel your membership at any time and receive a full refund for the membership fee paid for the current membership year (if applicable), provided you have not used or benefitted from your membership (i.e. received any of the membership benefits, such as free delivery and/or free bottles of wine) in the current membership year. Please note that this cancellation right is separate to the cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You can cancel by calling us on 03330 148 198, emailing us at firstname.lastname@example.org, by using the contact us page on the website (available here) or by completing the Cancellation Form on our website.
Our rights to terminate or not automatically renew your membership
We may terminate your membership or decide not to automatically renew it, with immediate effect and without notice to you if:
we do not receive payment from you in respect of your membership;
you are not eligible for membership;
you do anything which is in breach of these terms and conditions or our Standard Terms; or
you do anything which is illegal or harmful to our interests.
If we terminate your membership for any of the above reasons, we will retain the price paid for your membership as compensation.
If we cease offering any type of membership and do not replace it with a different type of membership in accordance the paragraph below, we will write to you at least 1 month prior to the end of your current membership year to inform you that we will not be renewing your membership.
If we replace any type of membership with a different type of membership which offers benefits of equivalent or greater value, we will write to inform you that we will be changing your membership type. We will give you at least 1 month’s notice before such change comes into effect. If you do not wish to accept such change, please tell us and we will cancel your membership. If you cancel and the change comes into effect part of the way through your membership year, we will give you a pro rata refund of the membership fee you paid.
Amendments to these Membership Terms
If we amend these terms and conditions (including to make changes to the membership benefits or to increase membership fees) further to the general section of our Standard Terms, the changes will come into effect when your membership automatically renews and not before. Your continued membership after the renewal date constitutes acceptance of the changes. If you do not agree to such changes, please tell us that you do not want your membership to automatically renew.
Last updated: [●] September 2017
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Laithwaite's began in 1969, when geography student Tony Laithwaite took a job washing bottles in Bordeaux ...
and fell in love with wine and the people who make it. When he borrowed a van to share their delicious wines with
friends and neighbours at home, things went so well that hundreds of little wineries all around the world were soon
queuing to take part. Today we're the UK's No.1 home-delivery wine merchant, with over 1,500 wines to choose from
including red, white, rosé, Champagne, Prosecco, spirits ... you name it. Tony's still at it - and now really good
at washing bottles. Read more