Help
Our help section aims to provide the answers to the questions most commonly asked by our customers. If you can't find the answer to your question, click on the Contact Us link at the bottom of the page or contact us on 0870 066 5698.
Payment
Payment All prices are quoted in pounds sterling and may be per bottle or per case as marked. The prices include Valued Added Tax, unless otherwise specified. VAT number: GB207550581. All delivery charges are additional.
Payment Methods Payment can be made on this web-site using the following payment methods: - Maestro (Switch), Visa, MasterCard, Diners, Connect and American Express.
We cannot fulfil your order until payment is received. Please allow extra time for bank transfers and cheque payments. Please make cheques payable to Direct Wines Ltd and send with you order to Laithwaites for business, Freepost SCE 6175, Reading, RG7 4ZG.
VAT
Standard VAT rate is charged at 17.5% except for all hampers and Port & Stilton which are charged at 11.5%.
We accept BACS and CHAPS please contact for banking details
Is it safe to give my bank account or card details online? Security is always our primay concern for users of our web-site. Direct Wines strives to maintain the highest standards of security and is a BT Trustwise secure site. Our website ensures that your personal and payment details are communicated to us using the latest methods of encryption to transfer information across the Internet in the most secure way possible.
Credit Accounts We only offer credit for purchases of over £5000. Please call 0870 0665 698 to set up these facilities.
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