Gifts for Business -

Help

Our help section aims to provide the answers to the questions most commonly asked by our customers. If you can't find the answer to your question, click on the Contact Us link at the bottom of the page or contact us on 0870 066 5698.

Ordering and Delivery

How do I Order?
Your shopping basket works in the same way as it would in a supermarket. You can add items as you browse, view what you have in your basket at any time and remove unwanted items before you 'check out'.

Select an item you wish to order and click the 'add to basket' button. You will see that item appear in your shopping basket.
If this is all you wish to order then you can proceed directly to the check out which will take you to the delivery and payments screens.
You may increase the quantity of your order in your shopping basket or click 'continue shopping' to add other items from our range.
If you wish to check what you have in your shopping basket at any time simply click 'VIEW' and the contents will be displayed.
When you have finished browsing and wish to pay, simply click 'CHECKOUT' to go straight to the payment and delivery screens.
If you haven't already signed-in or registered you will be asked to do so at this time before entering your payment and delivery details.

Can I include a message with my order?
Yes, you can write your own personalised message that will appear on a Gift Card included with your order. You will be asked to add your Gift Card message(s) after confirming your delivery address during the checkout process. You may add a brief message to the outside of the delivery box as well. Please note this service is only available with the gift service.

Can I view my order history on-line?
No, but again you can request this information from us. Call us on 0870 0665 698 or you can e-mail us your instructions, Click here to Contact Us.

Delayed Delivery
Your order will be processed on the day of receipt unless you tell us otherwise. You can delay the despatch of gift orders received in September, October and November. These gifts will arrive before Christmas. If you wish to delay your order please call one of our operators on the number above.

How long do your deliveries take?
Your order will arrive within a week. Please allow a few extra days for delivery to Offshore Islands, Northern Ireland or the Scottish Highlands. Delivery is to residents of the UK only, excluding Channel Islands.

What is the Delivery Charge?
£6.99 per address plus £3.00 for each subsequent gift (from the gift range) to the same address. For example, if you buy 2 gifts sent to 2 different addresses delivery is £6.99 x 2 = £13.98. If you buy 2 gifts to 1 address is £6.99 + £3.00 = £9.99.

Can I order from the web-site and have the wine delivered to an address other than my home address?
Yes, you can select an alternative delivery address in the Delivery and Payment screen.

Delivery to your own address
For delivery of your entire order to your billing address simply select 'Deliver to my billing address' on the Delivery Options screen once you 'proceed to checkout' from your shopping basket. After reviewing your delivery details you will then proceed straight to the payment screen.

Delivery to a different address
If you wish to have your entire order delivered to another address, select 'Deliver to a different address' in the Delivery Options screen after you 'proceed to checkout' from your shopping basket. You may then select an alternative address from your address book or add a new address if required. Once you have reviewed the delivery details you will then proceed to the payment screen.

Delivery to multiple addresses
You may choose to have all or part of your order delivered to a number of different addresses.

When you 'proceed to checkout' from the shopping basket simply choose 'Deliver to multiple addresses' in the Delivery Options screen. Gifts packs could arrive separately.
Select a delivery address for each case from the drop down menu or add new addresses where necessary.
Click 'Continue' and you will proceed to the Payment Options screen to complete your order.

Can I order from the website if my home address is not in the UK?
Unfortunately not, but you can order by phone, mail or fax. Call us on 0870 0665 698 to speak to one of our customer service advisors.

Do you deliver overseas?
Delivery is to residents of the UK only, excluding Channel Islands.

Can I return any items?
Yes, every gift is covered by our 100% guarantee. If you, or the recipient, are not completely satisfied, for whatever reason, we will refund or replace your order without any fuss. Call us on 0870 0665 698 to speak to one of our customer service advisors or email us. Click here to Contact Us.