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Customer Service

These are our customers' most frequently asked questions. If your question is not addressed in an answer below, please contact us, or use our online chat facility.

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Returns & Refunds

These are our most frequently asked questions about returns and substitutions. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.

Wine Plans

These are our most frequently asked questions about creating and managing your Wine Plan online. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.

Gifts, Vouchers & Corporate Sales

These are our most frequently asked questions about gifts, vouchers and corporate sales. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.

Events

These are our most frequently asked questions about our events. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.


Customer Services Team

Tel: 03330 148 168
Fax: 03330 148 216


Phone lines open
Weekdays: 8:30am - 9:00pm
Saturday: 9:00am - 8:00pm
Sunday: 9:00am - 6:00pm
Bank Holidays: 9:00am - 6:00pm


By post
Laithwaite's Wine Customer Services,
One Waterside Drive,
Arlington Business Park,
Theale,
Berkshire,
RG7 4SW