Meet the team
You’ve met the Laithwaites, now meet the rest of our friendly team
Meet the teamHow it all began and why
Customer Service
From our call centre to the web, we pride ourselves on providing an excellent customer service
Learn more Get in touchWinemakers
Read the stories of our winemaking friends from Australia, France, Chile and beyond
Frequently Asked Questions
Need help? Here are your most commonly asked questions. Remember, if you're really stuck you can always call us on 0845 194 7720, or get in touch online.
- Where do you deliver to?
- How do I know which wines to choose?
- How long does Standard Delivery take?
- I need help choosing - who can I talk to?
- Can I choose a day for delivery?
- Do you offer personal recommendations online?
- Where will you leave my order?
- What is Quick Order?
- Why are my cases sometimes despatched separately?
- How can I check where my order is?
- How do I redeem my vouchers?
- What is your returns policy?
- How do I contact Laithwaites Wine?
- Can I personalise my order?
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© Laithwaites Wine 2010
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for the facts
Laithwaites Wine supplied by Direct Wines Ltd. Registered in England and Wales 1095091. New Aquitaine House, Exeter Way, Theale, Reading, Berkshire, RG7 4PL.
Open to residents of the UK only (excluding Channel Islands). You must be aged 18 or over to order. © Laithwaites Wine 2010 - All rights reserved.
Open to residents of the UK only (excluding Channel Islands). You must be aged 18 or over to order. © Laithwaites Wine 2010 - All rights reserved.