Privacy Policy
When you join Laithwaites Wine or when you make a purchase from
this website, we collect personal information to enable us to process
and deliver your order. By registering your details on our website,
you consent to Laithwaites Wine maintaining, recording, holding and
using personal data we collect about you.
Information can also be collected to allow Laithwaites Wine to
send you offers which we feel will be of particular interest to you.
If you would prefer not to receive emails from Laithwaites Wine
please click here to go to the Account Details section of Your
Account where you can update your email notification preferences. Or
call our Customer Support Line on: 0845 194 7711. Calls from BT
landlines to numbers beginning with an 0845 code operated by
Laithwaites Wine cost up to 4p per minute. The price of calls may
vary with other operators. Please check with your operator for exact
charge. Lines open from weekdays 8:30 am to 9:00pm, Saturdays 9:00am
to 8:00pm, Sundays 9:00am to 6:00pm.
Direct Wines will use information about you to make offers
based on your wine preferences. This information may be shared with
other companies within the Direct Wines group. We occasionally make
names and addresses (but not email addresses) available to companies
whose products or services may interest you.
If you do not wish to receive such offers, please click here to
contact us with your request or call our Customer Support Line on:
0845 194 7711. Calls from BT landlines to numbers beginning with an
0845 code operated by Laithwaites Wine cost up to 4p per minute. The
price of calls may vary with other operators. Please check with your
operator for exact charge. Lines are open weekdays 8:30 am to 9:00pm,
Saturdays 9:00am to 8:00pm, Sundays 9:00am to 6:00pm.
Laithwaites Wine uses 'cookies' placed in the browser file to
help us collect general information about the behaviour of visitors
on our site. This helps us to constantly monitor and improve our
website's functionality and personality.
If you have any questions relating to privacy matters please contact
us by email on: customerservice@laithwaites.co.uk
Data Protection
Laithwaites Wine is fully committed to the Data Protection Act
1998, and is dedicated to the privacy of your information.
Laithwaites Wine Data Protection Registration Number: Z5813400.
Non-Delivery & Cancellation
If you don't like any wine, for whatever reason ... or if any
bottle is broken or spoilt upon delivery we'll replace it - simple as
that.
You may cancel your order for any reason up to and including 7
working days from the date of delivery of your order, provided all
the bottles are unopened and intact. We will refund the full price of
the order including delivery within 30 days from the date of
cancellation.
Occasionally we do have to substitute wines for a later vintage
or an alternative of equal or greater value. If you are unhappy with
any substitutions you receive we will arrange collection at our cost.
Claims for non-delivery must be made within three months of your
order date.
Any complaint is taken very seriously and we endeavour to
respond to complaints as soon as possible.
"I would just like to express my appreciation of the courteous
way that my 'mini' problem over a wine order was dealt with. In this
day of mediocrity it was a shining beacon of service." Mr R Clee,
Crawley.
If you have any questions regarding orders and general
enquiries please do let us know by:
Intellectual Property Rights
All copyright, database rights, trademarks (including the
Laithwaites Wine � trademark) and any other intellectual property
rights in and to the content on this website, such as text, graphics,
logos, banners, images, buttons, underlying source code and software,
is the sole property of Laithwaites Wine, or the applicable licensor.
Any use (including copying, reproduction, duplication,
transmission, or display of the content of this website, without the
express written permission of Laithwaites Wine) for purposes other
than the viewing of information or for ordering purposes, is strictly
prohibited.
Permission is granted to electronically copy, and to print in
hard copy, portions of this website for the sole purpose of placing
an order with Laithwaites Wine or using this website as a shopping
resource
Security
All information (including credit card details) is sent and
received using the latest in secure e-commerce software. Laithwaites
Wine will continue to use new security protocols and software as they
become available.
If you have any questions about any aspect of site security please
contact us at: customerservice@laithwaites.co.uk
Disclaimer
Laithwaites Wine has taken every effort to ensure that the
information on this website is correct, accurate and up to date.
However, Laithwaites Wine takes no responsibility whatsoever for
information that is incomplete, inaccurate or out of date.
Laithwaites Wine shall not be held liable to any individual or
business for any damage or loss which may have occurred from the use
of any matter contained on this website.
All text and graphics on this website, unless specified, are
directed solely at those who access the website from the United
Kingdom mainland. Laithwaites Wine makes no representation or will
not be held liable for any action placed upon the website by
individuals from other locations.
Laithwaites Wine assumes no responsibility whatsoever for any
links to the Internet or other third party websites from its website.
Once you activate these links you will leave this website and
Laithwaites Wine will not be responsible, or liable, for the content
of any other websites on the Internet to which you may visit from its
site.
Laithwaites Wine also prohibits all persons from providing
hypertext or other links to the www.laithwaites.co.uk website, (other
than to our home page) from their web site or from a third party's
web site without our prior written consent
Voucher Codes
Unless otherwise stated, voucher codes are only to be used by
new customers on their first purchase.
Re-Sale
Wines purchased from Laithwaites are for the customer's own use
only (which may include their use as gifts for third parties). Wines
may not be re-sold or otherwise used for commercial purposes.
Age Restrictions
It is against the law to sell or indeed supply intoxicating
substances to persons under 18 years of age in the UK. By placing an
order you confirm that you are at least 18 years old. If our couriers
are in doubt of the age of the recipient of an order they will
request some form of ID. In the event that this is not satisfied they
are not permitted to leave the wine.
We will validate name, address, age and other personal
information supplied by you during the order process against
appropriate third party databases. By accepting these terms and
conditions you consent to such checks being made. Personal
information that you provide may be disclosed to a credit reference
or fraud prevention agency which may keep a record of that
information. This is done only to confirm your identity, a credit
card check is not performed and your credit rating will be
unaffected.
Fraud and Crime Prevention
For the purposes of the prevention or detection of offences,
and/or the apprehension or prosecution of offenders, we may share any
information that we collect with the Police, other public or private
sector agencies or representative bodies in accordance with the
relevant legislation. Information shared in this way will not be used
for marketing purposes.
Company Details
Company Secretary
Direct Wines Ltd
New Aquitaine House
Exeter Way
Theale
Reading
Berkshire
RG7 4PL
Telephone: 0845 194 7715
Email: customerservice@laithwaites.co.uk
If you do have any comments on the above, or you simply wish to
contact us, please feel free to e-mail, call or write to us.
We reserve the right to make changes to the website or to this
disclaimer at any time.
This does not affect your statutory rights as a consumer.
