Privacy policy
When you join Laithwaites Wine or when you make a purchase from this website, we collect personal information to enable us to process and deliver your order. By registering your details on our website, you consent to Laithwaites Wine maintaining, recording, holding and using personal data we collect about you.
Information can also be collected to allow Laithwaites Wine to send you offers which we feel will be of particular interest to you. If you would prefer not to receive emails from Laithwaites Wine please click here to go to the Account Details section of Your Account where you can update your email notification preferences. Or call our Customer Support Line on: 0845 194 7711. Calls from BT landlines to numbers beginning with an 0845 code operated by Laithwaites Wine cost up to 4p per minute. The price of calls may vary with other operators. Please check with your operator for exact charge. Lines open from weekdays 8:30 am to 9:00pm, Saturdays 9:00am to 8:00pm, Sundays 9:00am to 6:00pm.
Direct Wines will use information about you to make offers based on your wine preferences. This information may be shared with other companies within the Direct Wines group. We occasionally make names and addresses (but not email addresses) available to companies whose products or services may interest you.
If you do not wish to receive such offers, please click here to contact us with your request or call our Customer Support Line on: 0845 194 7711. Calls from BT landlines to numbers beginning with an 0845 code operated by Laithwaites Wine cost up to 4p per minute. The price of calls may vary with other operators. Please check with your operator for exact charge. Lines are open weekdays 8:30 am to 9:00pm, Saturdays 9:00am to 8:00pm, Sundays 9:00am to 6:00pm.
Laithwaites Wine uses 'cookies' placed in the browser file to help us collect general information about the behaviour of visitors on our site. This helps us to constantly monitor and improve our website's functionality and personality..
If you have any questions relating to privacy matters please contact
us by email on: customerservice@laithwaites.co.uk
Email
As a condition of Purchase, we reserve the right to send you administrative and promotional emails. We may also send you information regarding your account activity and purchases, as well as updates about the Website and Service and Vouchers as well as other promotional offers. (You can always opt-out of our promotional emails at any time by clicking the unsubscribe link at the bottom of any of such email correspondence. You can also unsubscribe by contacting our Customer Services Team on 0845 194 7715 or email customerservice@laithwaites.co.uk).
Data protection
Laithwaites Wine is fully committed to the Data Protection Act 1998, and is dedicated to the privacy of your information. Laithwaites Wine Data Protection Registration Number: Z5813400.
Security
All information (including credit card details) is sent and received using the latest in secure e-commerce software. Laithwaites Wine will continue to use new security protocols and software as they become available.
If you have any questions about any aspect of site security please
contact us at: customerservice@laithwaites.co.uk
What are cookies?
Cookies are tiny text files stored on your computer when you
visit certain web pages. At laithwaites.co.uk we use cookies to keep
track of what you have in your basket, and to remember you when you
return to our site.
To order products on laithwaites.co.uk, you need to have
cookies enabled - see the section on Managing cookies. If you don't
wish to enable cookies, you'll still be able to browse the site and
use it for research purposes. Most web browsers have cookies enabled,
but see Managing cookies for help to turn them on should you need to.
Please note that cookies can't harm your computer. We don't
store personally identifiable information such as credit card details
in cookies we create, but we do use encrypted information gathered
from them to help improve your experience of the site. For example,
they help us to identify and resolve errors, or to determine relevant
related products to show you when you're browsing.
We do have relationships with carefully-selected and monitored
suppliers who may also set cookies during your visit to be used for
remarketing purposes - in other words to show you different products
and services based on what you appear to be interested in. If you'd
like to opt out, please go to the Network Advertising Initiative
website (opens in a new window - please note that we're not
responsible for the content of external websites).
We're giving you this information as part of our initiative to
comply with recent legislation, and to make sure we're honest and
clear about your privacy when using our website. We know you'd expect
nothing less from us, and please be assured that we're working on a
number of other privacy and cookie-related improvements to the
website.
For more information on cookies, visit the official ICO website at www.ico.gov.uk, www.aboutcookies.co.uk or www.whatarecookies.com
Types of Cookies
Strictly necessary cookies - These cookies enable you to navigate our site and gain full access to its features and secure areas. Without these cookies essential services you have asked for like ‘Your Basket' cannot be provided.
Performance cookies - These cookies remember information about how you and other customers use our website. This gives us vital information such as which pages are visited most often and if customers are receiving error messages from certain pages. The role of these cookies is to allow us to analyse and improve the performance of our website ensuring you receive a consistent look, feel and shopping experience. Performance cookies (often known as web analytic cookies) don't collect any information that identifies the customer and all information collected is aggregated and therefore anonymous.
Functionality cookies - These cookies remember choices you made on previous visits to our site such as your username, language or region so we can provide enhanced, more personal features. They can also be used to remember changes you've made to text size, fonts and other parts of web pages you can customise. Functionality cookies can also be used to provide services you have previously asked for such as watching videos or commenting on a blog. The information collected by these cookies may be anonymised and they cannot track your browsing activity on other sites.
Targeting or advertising cookies - These cookies are used to deliver adverts more relevant to your personal interests. Alongside this they limit the amount of times you see an advert and measure the effectiveness of adverts. This means you won't keep seeing irrelevant adverts or the same adverts over and over. These cookies are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and the information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisations that generate the advert. When one of these adverts is presented to you on a site there will be a quick and easy way to click in and opt out of receiving further adverts.
Cookies we Use
Strictly necessary cookies
Cookie name | Purpose |
| mobify-is | We use this cookie to style the website for mobile devices, enhancing your shopping experience |
| JSESSIONID | These cookies enable us to respond to your actions on our website such as �add to basket� |
Performance cookies
Cookie name | Purpose |
| Google Analytics (_utm) | These cookies enable Google Analytics software. It helps us analyse visitor information such as browser usage, visitor numbers, what people are looking at and buying. |
| Site Catalyst | These cookies enable software. It helps us analyse visitor information such as browser usage, visitor numbers, what people are looking at and buying. |
| iJento | These cookies enable VBIS analytics software. It helps us analyse visitor information such as browser usage, visitor numbers, what people are looking at and buying. |
| Chartbeat | Chartbeat is a real-time site analytics tool that gives us a snapshot of visitor numbers |
Functionality cookies
Cookie name | Purpose |
| mbox | We use the Adobe Test and Target cookie to allow us to test and optimise the website, all aimed at improving your shopping experience |
| Recommends | We use the Adobe Recommends cookie to suggest alternative wine recommendations on our product details page |
| Fs nocache guid | We have a �Request a call� function that allows you to request a call from our customer services team if you have a question you�d like to speak to an advisor about. The technology that makes this possible uses cookies, but no confidential information is stored |
| bvgacefRatingsAnd Reviews | We use BazaarVoice to enable our customers to rate and review our wines |
Targeting or advertising cookies
Cookie name | Purpose |
| Tagman | We use Tagman to hold our third party cookie Affiliate Window. This allows us to see which advertisement you interacted with, but is not used to re-target you. |
Managing cookies
If cookies aren't enabled on your computer, it will mean that
your shopping experience on our website will be limited to browsing
and researching; you won't be able to add products to your basket and
buy them.
To enable cookies
If you're not sure of the type and version of web browser you
use to access the Internet:
For PCs: click on 'Help' at the top of your browser
window and select the 'About' option
For
Macs: with the browser window open, click on the Apple menu and
select the 'About' option
Company Details
Company Secretary
Direct Wines Ltd
New Aquitaine House
Exeter Way
Theale
Reading
Berkshire
RG7 4PL
Telephone: 0845 194 7715
Email: customerservice@laithwaites.co.uk
If you do have any comments on the above, or you simply wish to
contact us, please feel free to e-mail, call or write to us.
We reserve the right to make changes to the website or to this
disclaimer at any time.
This does not affect your statutory rights as a consumer.
